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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Which, my phone?

Pixel XL model PVT. Idk where baseband is
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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Pixel XL, model PVT

 

Don't know where baseband is, isn't that just for cell phone communication? 

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Sorry for the confusing. The following link will show you how to obtain the model code. baseband and carrier. Let us know if they are helpful. link

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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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here we go

SN: <Hidden>

Model: SM-R760

Tizen: 3.0.0.3

SW: R760XXU2CRE3

 

I still think there is something with the phone. my Droid Turbo connects, my Pixel XL will not, it finds it and when i try to pair, the app crashes. uninstall resinstall all 3. no change.

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Black Hole

Re: Unable to connect my Gear S3 to Gear app on my phone.

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@useryEYRwIl8eS: Just to clarify, what troubleshooting steps have you completed on the Gear itself so far? 

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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Hello Michelle. 1. I have uninstalled and resinstalled all 3 apps, no change. it can find the gear, but when selected to pair, app crashed immediatly on my pixel XL. 2. I pulled out my droid turbo old phone, installed the apps, connected and works. Again, I will stress, i appears to be the phone. i am using android beta 9 but this just started less than a week ago and i have been using the beta for long before that.
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Black Hole

Re: Unable to connect my Gear S3 to Gear app on my phone.

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@useryEYRwIl8eS: I completely understand. Honestly, if the Gear works properly with your old mobile device, I would recommend reaching out to the manufacturer of your new mobile device. 

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userc96i2D8MIJ
Astronaut

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Hi,

I have the same issue. As soon as I try to connect my gear s3 classic to my Pixel 2 running Android 9 it crashes.

Every single time.

So I am basically not even able to start the watch because I cand get past the connectin green.

It pairs fine but when it triea to connect it just crashes.

 

Is there someone looking into this pretty widespread issue? Or do I need to return the watch?

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userpOMFD1OM0g
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Hi There 

 

Has a solution been found for this issue yet. I was prompted to update software but now phone is stuck in preparing to connect mode for last 6 or so hours.

 

I am this far from returning the phone as well as the watch back. It is sooooo annoying.

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Have you force stopped and cleared the cache of the app then power cycled both units at the same time and started from fresh? 

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