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Original topic:

Unable to connect my Gear S3 to Gear app on my phone.

(Topic created on: 7/29/18 9:21 AM)
mubassir1840
Asteroid
Options
Gear and Gear Fit

I am unable to connect my Gear S3 Frontier (Bluetooth) to my Gear app on my Galaxy Note 8 phone. After a recent software update, my gear s3 just won't connect to my phone. I manually tried connecting within the app, and it takes forever and ever and say pairing underway and does nothing.  It was working fine before this update. Please help. 

 

Phone Details:

Samsung Galaxy Note 8

Model No: SM-N950U1

Android Version: 7.1.1

Samsung Experience Version: 8.5

 

Gear S3 Details:

Samsung Gear S3 Frontier (Bluetooth Version)

Model No: SM-R760

Tizen Version: 3.0.0.1

SM
101 Replies
useryEYRwIl8eS
Asteroid
Options
Gear and Gear Fit
All of that information is in a previous mail here.

Why is it you can do from there that I cannot do from here?
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Anonymous
Not applicable
Options
Gear and Gear Fit

I am requesting a private message to set up service. I will request personal information that is required to set up service. This is a public page and I did not want other people to have access to said information. Please keep me posted. 

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userlelsGQDx63
Asteroid
Options
Gear and Gear Fit

@Anonymous wrote:

I am requesting a private message to set up service. I will request personal information that is required to set up service. This is a public page and I did not want other people to have access to said information. Please keep me posted. 


Why is that necessary? The article I posted a link to, coupled with multiple people on this thread with various different phone models, the issue is clearly not related to something we are doing but an update Samsung made to the Gear app. As a previous poster already wrote, we have tried re-installing the app, clearing cache, resetting the watch etc. No one wants to reset their phone and go through setting it up again, least of all when the issue is not with the phone.

 

The last update broke the app.

Fix the app.

Roll it out.

Make your customers happy.

It's not rocket science. 

 

 

calebs
Constellation
Options
Gear and Gear Fit
I'm having this same issue with my Gear S3 Frontier. I've uninstalled all 3 apps required (Samsung Gear, Gear S Plugin, and Samsung Accessory Service) as well as "Clear storage" in Android app info. I just got the pairing to crash the Samsung Gear app and submitted the bug report.

This is on a Pixel 2 XL with Android 9 beta 5.
SamsungNik
Honored Contributor
Options
Gear and Gear Fit

Hey guys! Google has recently opened beta-testing for the newest version of the Android Operating System (Android “P”). After thorough testing, Samsung has determined that the Gear Manager software currently is not compatible with the “P” operating system platform. Samsung is currently in the process of developing updates to this software that will address compatibility issues. Please note, we cannot speculate on the date of release for this update. 


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calebs
Constellation
Options
Gear and Gear Fit
I figured that might be the case after I got the Android P beta. I've heard the final version may be released August 20th. Hopefully the Samsung developer(s) are able to get the Gear manager working soon. Until then I have a nice time piece!
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useryEYRwIl8eS
Asteroid
Options
Gear and Gear Fit

It was fine until the last beta AND it failed days or more after the last update. I would expect that if it was this then the failure would occur after the last beta update. 

My failure happened at the gym, no WiFi, no chance of an update. 

 

If I look back on this thread, it goes back way before the Android P reply. I can only assume uninstall reinstall apps and reset the watch worked for the previous entries.

I will just have faith that they are working on it and won't orphan us. 

 

It would be nice to see them publicly acknowledge this issue on their site. 

 

Thanks for all the help, I shall wait now...

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userzjqssvleHK
Constellation
Options
Gear and Gear Fit

same probelem una ble to connect phone to watch. done everything, rebooted , reset, cleared cashes, formated phone ...

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userzjqssvleHK
Constellation
Options
Gear and Gear Fit

same probelem una ble to connect phone to watch. done everything, rebooted , reset, cleared cashes, formated phone ...

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SamsungMichelle
Supernova
Options
Gear and Gear Fit

@userzjqssvleHK: What device are you trying to connect your Gear too? 

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