cancel
Showing results for 
Search instead for 
Did you mean: 
Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

Are you using Android P?

Reply
Loading...
Dahulk74
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

9/30/2018.i have a note 8 and had same issues,i clear memory,remove wearable app and reinstall app,and run set up again and it worked. I try several times before last step, finally removing it and reinstalling did it. <hidden>

Reply
Loading...
useriFca6mPXlD
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

did this many times, plugins, reset watch, cleared cache and data, removed app and reinstalled,  removed bluetooth connection then reconnected, installed latest os on phone. no dice, same problem. was never able to complete the setup.

says its pairing, setting up, completes %100 during setup, but then hangs and never finishes. I see the phones bluetooth indicator show it connect for about 5 seconds then disconnects while setup is happening.

 

old phone but should work.

 

s6 active

Reply
Loading...
userOIZ1lc93fK
Astronaut

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

Actually, this alone did not do it for me. You have to be more radical than this.

 

1. On your watch, switch off BT.

2. On your phone, remove the pairing between the phone and the watch.

3. On your phone, delete cache and data of the Galaxy Wearable app.

4. On your watch, select "Pair with new phone" option. This wipes all user data on the watch in the process, and activates BT again. It should also cause your phone to launch the Galaxy Wearable app.

5. Follow the onscreen instructions.

6. Restore your Backup. If you didn't have one, make sure to make one in the future :-).

 

I know this is very radical, but I spent a whole evening trying all possible combinations, and this was the only one that worked.

Reply
Loading...
user9rdGLqDwMn
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

I am having the same issue on my Samsung Gear S3 Frontier.  Right now only Galaxy wearable is available for download on my Samsung S7 phone and I have downloaded it but cannot open / pair with gear S3.  

Reply
Loading...
user9rdGLqDwMn
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION
Is there a work around on the connectivity issue between Samsung Gear S3 and Samsung S7?
Reply
Loading...
jlv293
Astronaut

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

Hello,

i had the same problem, but my phone(with android 7.0) has a settings funtion that is responsible for managing the application permissions. There you can enable all the watch related apps and afterwords you can re-connect your watch.

 

settings > permissions manager > allow the watch apps to start

 

It worked for me!!

 

Reply
Loading...
Red Giant

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

ok. so u need 3 apps. samsung gear, gear s plugin, and samsung accessory service. then it will successfully pair and connect.

Reply
Loading...
userU46SMYgz5U
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

I have the same problem. I have those 3 apps but it is still not connecting.

Reply
Loading...
Highlighted
userQpgl7Rv2TC
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

Was having the same.issue. installing all three of those listed apps solved it. Thanks.

Reply
Loading...