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Asteroid

Unable to connect my Gear S3 to Gear app on my phone.

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I am unable to connect my Gear S3 Frontier (Bluetooth) to my Gear app on my Galaxy Note 8 phone. After a recent software update, my gear s3 just won't connect to my phone. I manually tried connecting within the app, and it takes forever and ever and say pairing underway and does nothing.  It was working fine before this update. Please help. 

 

Phone Details:

Samsung Galaxy Note 8

Model No: SM-N950U1

Android Version: 7.1.1

Samsung Experience Version: 8.5

 

Gear S3 Details:

Samsung Gear S3 Frontier (Bluetooth Version)

Model No: SM-R760

Tizen Version: 3.0.0.1

SM
1 SOLUTION

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Re: Unable to connect my Gear S3 to Gear app on my phone.

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@mubassir1840

 

Have you tried clearing the cache and data on the Gear Manager application? You can do that by going to Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there.

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98 REPLIES 98
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Red Giant

Re: Unable to connect my Gear S3 to Gear app on my phone.

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i would delete the gear s3 from the bt list or gear manager list, then factory data reset the gear s3, and try to connect again

also, update the gear manager, plug-in, and other things that need to be updated.

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Astronaut

Re: Unable to connect my Gear S3 to Gear app on my phone.

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clears everything but restore sometimes fails... so this is risky if you want your gear s3 back to its state before the reset

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Astronaut

Re: Unable to connect my Gear S3 to Gear app on my phone.

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the same is happening to me since the new update. been 2 months now. I tried everything here and it is still not connecting on rhe Galaxy S8 Note. please advise. im ticked that I cant get it working. 

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Did you find a solution? I have the same issue 

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Asteroid

Re: Re: Unable to connect my Gear S3 to Gear app on my phone.

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ohhhh so yeah the s8 was an issue. the app on s8 and the way they connect was different it is an app built in the phone. i will try connecting mine when i get home to see if i can help u.
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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I was able to connect by going to settings on watch and connect to new phone (which of course is your same phone). You will loose watch settings but better than not working. Just have to setup the watch they way you had it. Hope this helps.

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Did you find a solution? I am having same issue now. 

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Asteroid

Re: Re: Unable to connect my Gear S3 to Gear app on my phone.

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hi sperry i did have a huge issue with my s3 frontier and getting it connect. my issue was it was locked because i had put some ststem lock on it when i had it connected to my s8plus...it took me forever and luckily i still had that old phone and was able to then unlock it. i think after that i just did the connect to new phone thing and i was ok. u are gonna have to start over tho and reset everything.
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Re: Unable to connect my Gear S3 to Gear app on my phone.

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Good afternoon @mubassir1840

 

Did you delete the Gear S3's Bluetooth profile like @userbcMKA9DSlI suggested, and if so did it help? If not I am more than happy to continue troubleshooting with you.

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