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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Hello Michelle. 1. I have uninstalled and resinstalled all 3 apps, no change. it can find the gear, but when selected to pair, app crashed immediatly on my pixel XL. 2. I pulled out my droid turbo old phone, installed the apps, connected and works. Again, I will stress, i appears to be the phone. i am using android beta 9 but this just started less than a week ago and i have been using the beta for long before that.
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Supernova

Re: Unable to connect my Gear S3 to Gear app on my phone.

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@useryEYRwIl8eS: I completely understand. Honestly, if the Gear works properly with your old mobile device, I would recommend reaching out to the manufacturer of your new mobile device. 

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Astronaut

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Hi,

I have the same issue. As soon as I try to connect my gear s3 classic to my Pixel 2 running Android 9 it crashes.

Every single time.

So I am basically not even able to start the watch because I cand get past the connectin green.

It pairs fine but when it triea to connect it just crashes.

 

Is there someone looking into this pretty widespread issue? Or do I need to return the watch?

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Hi There 

 

Has a solution been found for this issue yet. I was prompted to update software but now phone is stuck in preparing to connect mode for last 6 or so hours.

 

I am this far from returning the phone as well as the watch back. It is sooooo annoying.

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Anonymous
Not applicable

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Have you force stopped and cleared the cache of the app then power cycled both units at the same time and started from fresh? 

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Per my previous mail, full clear, uninstall reinstall, reset watch, I'm sure everyone has done these things already yet no help. The previous mail has a link to a story where it is public knowledge and lots of people have the issue.

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Like everyone else on this thread; yes I have done all that without any success.

When last update went through I had to visit service center to have my gear fixed. I am assuming the case being same this time around. Why do you do this to your customers?????

Any chance I can hand back all my samsung stuff back to you guys so that there is no more misery in my life????
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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Yes but no success. This is so annoying. 

 

When the last update went through I had to send my gear to service centre to have repaired. What a product - you need to visit service centre everytime there is an update. 

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Anonymous
Not applicable

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I would be happy to set up service. Can you please send a Private Message with the full model and serial numbers of the watch?

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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All of that information is in a previous mail here.

Why is it you can do from there that I cannot do from here?
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