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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I got my Gear s3 watch to pair with my phone LG K20v again.  However, the phone won't send calls to the watch via Remote Connection, which is what I got it for and it had been working.  The issue of not pairing may be fixed for everyone but in case it isn't, I'm going to try and summarize what I did, pretty much everything that everyone said.

 

1.  Turn watch and phone off and then on.

2. Reset the watch.

3.  Uninstall and install the 3 Apps on the phone:  The one app, Gear, changed into a new app called Wearable.

          a.  Gear/ Galaxy Wearable

           b.  Gear s plug in

           c.  Samsung Accessory Service

4.  Update Software

5.  Clear cache and data on phone under Storage.

6.  Turn airplane on and off (don't bother).

7.  Finally figured out that trying to pair following the on screen instructions was what was wrong.

           a.  Figured out that after Reset, on the watch, it comes back on with Bluetooth OFF.  Bluetooth must be on in order to pair with the phone.  

            b.  Turn Bluetooth on , on the watch.

            c.  Start the pairing with the phone.  Is says Start the Journey on the phone.

            d.  When it said, go to gear and select Connect to phone, That made the watch Reset.  I went through that loop several times and so, didn't select that again.  Got back to start the pairing, 

            e.  on the phone, after the Start the Journey, it asks you to select your device and Gear s3 is not listed , finally figured out to Select their first image of their new watch.  It will locate the device.  

            f.  here's where things got tricky,  the watch says to download the app Gear on the phone and the only way off of that was to scroll down on that notice (on the watch) and select, --don't want to connect phone and watch--. Then selected-- connect-- on the phone, several times, after much confusion, the watch and phone paired.

 

 The watch works off Bluetooth, in BT range (phone nearby) and the watch works by itself on Standalone (watch has it's own phone number, thru Verizon).  HOWEVER, the feature that I had, and the feature that I bought the watch for (Fall, 2017) doesn't work namely that the phone stays inside and calls and texts are sent to my watch when I am outside and away from the phone.  

 

I sent Samsung an email thru their Help/support feature and included the article that was mentioned in an earlier post above (Samsung broke Gear watch connectivity) and they replied with a request for me to send them the log files from the watch and the phone "when it happens".  "We would like to request service log files for both your Gear and your phone to efficiently resolve your issue."  I don't know if I should try and do that.  Will they really learn why or is this just busy work for the customer.  

 

(I think its Android 7.)

Also, there were other things on the watch during the pairing that didn't get it paired, so don't do those things, (setting a Pin or not setting the Pin, seemed to not matter in getting it to pair).

     

Samsung included the procedure on how to get the log files; if anyone wants that, I could copy and paste it here.

      

 Edited August 27, 2018: forgot to say that during the pairing, if it prompts you to sign in to your Samsung Account, then sign in (on phone).  Also, wanted to add that my watch which was working in bluetooth range, switched to Standalone and then wouldn't switch back to bluetooth when it was back in BT range so I had to pair it again.  And encountered the problem again.   The problem was with the BT again.  

The watch said BT was ON and the phone said BT was on.  I turned BT on and off, etc on the watch and the phone, in order to get BT to really be on.  Then the pairing was able to take place.  

And wanted to add that on the phone, under Manage Notifications, Message + has to be on in order for the watch to show the calls and text.

 My watch still isn't giving me the calls when in Remote Connection.  

And I think we should distinguish between --unable to 'pair' the watch and phone (instead of saying connection) from how the phone and watch are not connected via Remote Connection. Smiley HappySmiley Happy

 

 

 

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

Gear 3 Frontier  + Note 9, after resetting gear s3, a d pairing with note 9. I have the error saying "download failure, try again" at 98% completion, can't  attach screenshot thou.

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

I tried Clearing the cache and data on the Gear Manager Application and the Gear S Plugin app and uninstalled and reinstalled all the apps again. Including the Accessories app. Or try factory resetting the Gear S3 watch as well if above does not work. 

SM
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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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If troubleshooting steps have failed, you may need to talk with the carrier, visit your local Best Buy with a Samsung Experience shop inside, or send the device in for service. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Im having the same issue, did you get it figured out? Mines was on standalone mode and would drain my battery so i tried to do a factory reset now it wont do anything.....

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

**Possible Solution** 

*Explanaton*

I was having the same issue. The watch pairs (I get prompted for the PIN number and everyting on both the watch and the phone) but it would not actually connect.  

Phone: Samsung Galaxy S6 with latest software updates

Watch: Samsung Gear S3 Classic SM-R770 

I tried the following with no initial success:

 -Reset the Watch to factory conditions

-Cleared Cache and Data from Wear App, Gear Plugin App, Samsung Accessories App

-Uninstalled and Reinstalled the Galaxy Wearable App

-Unpaired and re-paired the bluetooth again to try and establish a connection 

**Solution**

Went back and uninstalled all three the components individually (Wear, Gear Plugin, Samsung Accessory Service) via Settings -> Apps -> Click each app individually and uninstall

Restared the phone and the watch for good measure.

Reinstalled the Galaxy Wearable (Samsung Gear) App

Started the pairing process again and lo and behold, it worked without a hitch. Hopefully this helps.

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I have tried all other steps listed in this forum, and to no avail. I tried these steps suggested by  

user9xYLjDwVRL and worked on the first go. Thank you so much. My situation is a Gear Frontier S3 and a Galaxy Note 9.
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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Hi their samsung I have the same problem, before I dont have any problem with connection until when I update It it cannot connect to my iphone. you are saying to try this  (Settings>Apps>Gear Manager on your phone, then pressing Storage. The options to clear the cache and data are in there) the New version is that Setting>AppsSetting - But their is no gear Manager... Iam on Tizen version3.0.02 . I tried to delete the bluetooth save pair but still nothing happens.I am using gear S3 frontier  

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Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

Official Android P update is out and this still doesn't work. Wasn't the beta test period for companies to test their software and get it right for launch. Looks like Samsung spent months sitting on their hands. This is ridiculous.

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Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

JUMP TO SOLUTION

I agree. I now have a $300 watch without the fitness tracking and text indications. I have the Best Buy warranty, i was thinking of just going back and turning it in as bricked by the manufacturer. Get a Garmin or something. Some other hi end watch to chronicle my pulse and workouts. ha.

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