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userUuS8VoYDrA
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I'm having these same issues I regret updating now. Cache clearing isn't helping. Says bad network connection which is not true

 

 

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Black Hole

Re: Unable to connect my Gear S3 to Gear app on my phone.

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@userUuS8VoYDrA: Can I get the full model number of your phone? 

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userZcK7YR7wgq
Constellation

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Good Day,

A few days ago Gear S3 started to randomly drop BT connection while I was sitting in the same spot with my phone in 1 feet away.  Also, Samsung Pay kept resetting itself and I had to re-enter my cards time after time.

 

I've reset my watch half dozen times and cleared cache, uninstall/install all 3 apps multiple times.

I get through an initial pairing screen, then "Terms and Conditions" and after that, it's a dead end - "Connection Failed. Try again" ...

 

My phone is LG V20 (LG-H918).

 

I love this watch. Brite screen, rotating bezel, and Samsung Pay.  But all these connectivity issues are so annoying, and I'm ready to return it.

 

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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Just started out of the blue yesterdYy. Uninstalled all three Appa gear, gear s, account service, reinstalled.

 

It can find my gear S3 but as soon as I try to pair, the app exits. I have a pixel XL with the beta android SW but that was loaded months ago. 

 

I may go to best buy and return the watch for store credit. Had it since it came out but now it is just a watch. What is the deal?

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Have you updated the device recently?

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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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It is on the Android beta, but that was a month ago after the last update. 

 

I was at the gym and it just list connection. It has happened before, just reconnect and all is well. I find if I disconnect Mr bt head phones it is better. 

 

This happened without provocation and with great malace...

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Can I get your full model code, baseband version, and carrier information?

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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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I know it is my phone as I connected to my old phone, droid turbo, and it is ok. The gear app just exits after it finds my watch and Android informs me that the app has closed.

 

I have pixel XL, have beta version 9. I do not think this is the issue as it was working fine, there was no update that broke it. 

 

I have uninstalled gear, gear s and Samsung accessory service without any luck. 

 

I really do not want to do a full reset on my phone. Something is making the app exit when trying to pair. 

 

My watch is tizen 3002, aw cre3, 

 

What is my next move?

 

 

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Samsung Moderator
Samsung Moderator

Re: Unable to connect my Gear S3 to Gear app on my phone.

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We need the actual model code and baseband information for this device. 

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useryEYRwIl8eS
Asteroid

Re: Unable to connect my Gear S3 to Gear app on my phone.

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Which, my phone?

Pixel XL model PVT. Idk where baseband is
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