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userr02YGL2d6P
Constellation

Weight Management Meal Logging Syncing Problems

My Galaxy watch is updating to my S8+ at the wrong time when I quick add calorie intake for meals on my watch (S Health). For Instance when I input my breakfast at 8:30AM, it doesn't sync until 3PM. This is an issue when I log my dinner because it doesn't sync to the weight management app on my phone until 2AM which means my calorie count for my dinner rolls to the next day's calorie count. Is anyone else having this issue?

20 REPLIES 20
Samsung Moderator
Samsung Moderator

Re: Weight Management Meal Logging Syncing Problems

Have you updated the device, wearable app on your phone, and phone recently?

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userr02YGL2d6P
Constellation

Re: Weight Management Meal Logging Syncing Problems

Yes I received an update very recently.  It might have been the update

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Samsung Moderator
Samsung Moderator

Re: Weight Management Meal Logging Syncing Problems

Have you tried disconnecting the device from your phone and reconnecting?

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userr02YGL2d6P
Constellation

Re: Weight Management Meal Logging Syncing Problems


@SamsungLarry wrote:

Have you tried disconnecting the device from your phone and reconnecting?


I did and reconnecting stil had the same issue. I actually realized after some testing that its not a delay of syncing but the time that it gets logged. When I log a meal at lunch at 12:13PM on my watch, my S8+ will pick up very quickly that a meal was added but going into details of the meal on the phone, my lunch shows up as being logged at 8:13PM. This is consistent as every meal I log gets logged fairly quickly but it is logged as taken 8 hours later in the day. 

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Samsung Moderator
Samsung Moderator

Re: Weight Management Meal Logging Syncing Problems

Is the general time of your device correct? ie date/time or timezone

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userr02YGL2d6P
Constellation

Re: Weight Management Meal Logging Syncing Problems

Yes


@SamsungLarry wrote:

Is the general time of your device correct? ie date/time or timezone


Yes. Both time and date is correct on both devices. My phone's time is automatically updated. 

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Samsung Moderator
Samsung Moderator

Re: Weight Management Meal Logging Syncing Problems

Just to double check, is the timezone correct as well?

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userr02YGL2d6P
Constellation

Re: Weight Management Meal Logging Syncing Problems


@SamsungLarry wrote:

Just to double check, is the timezone correct as well?


Yes. Everything is correct. It is only logging food at an incorrect time

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Samsung Moderator
Samsung Moderator

Re: Weight Management Meal Logging Syncing Problems

I know it may not be ideal, but have you attempted to factory reset the device yet?

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