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userYzTJCwP0Ju
Constellation

Wrong burned calorie count after SHealth update

About three days ago the SHealth app updated on my watch and from that day on the burned calories count for workouts has been way off mark.

 

A regular 44 minute walk used to be like 200 calories and after the update its reporting over 1k calories.

 

How do I go back to the previous version? Watch is useless right now.Screenshot_20190609-010927_Samsung Health.jpg

 

2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Wrong burned calorie count after SHealth update

Thank you for reaching out. Samsung doesn't have any authorized way to revert the software to the previous version. However, I would recommend reaching out to our Samsung Health team directly at 855-795-0509.

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userYzTJCwP0Ju
Constellation

Re: Wrong burned calorie count after SHealth update

This is the same response on every single post I've seen.

 

What's the purpose of having a discussion forum if nothing gets discussed?

 

Calling shealth support is not an accepted solution.

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