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Constellation

Re: Gear Fit 2 Pro Burn

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Why would you have to stop wearing your watch?. You paid for a item and should be able to use it, if not then it's faulty and Samsung need to do this about that. 

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Astronaut

Re: Gear Fit 2 Pro Burn

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I wish I had known this before purchasing mine having the same issue and they won't do anything about it. 

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Re: Gear Fit 2 Pro Burn

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@user1Qqp45791j

 

Hello again, just thought I would check to see if you needed any further help

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Constellation

Re: Gear Fit 2 Pro Burn

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Me too, I'd never have kept it. Mine was a present and from my experience I'll never get another Samsung product 

 

iv already sold most my Samsung products... going back to Apple 

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Constellation

Re: Gear Fit 2 Pro Burn

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Yes so it seems samsung has complete disregard for their knowingly dangerous product gear fit pro2. With so many other peole having the same experiance ive endured upon receiving quite a bad burn from this samsung gearfitpro2. Ive just been completely blown off today after a 5month dragged out process, of me constantly chasing samsung from being burnt by the gear fit pro2. Previous to today every phone call i had to make was repored with appology and concern...until i sent back the gear fit pro2...again after i waited 2weeks for the call back i was supose to get the next day.....im ignored and told there was nothing wrong with it...i have photos and corospondance of the burn i recived from the gearfit pro2...so how is it a dangerous product wasnt recalled after the first reports were 2years ago????....its so disapointing as i was enjoying the boost i got from the functions of tracking fitness with the gearfit pro2, to help spur a healthier life to be shot down like this by the company Samsung...i was expecting they would be more then happy to replace the faulty gearfitpro2 that inflicts burns to the wearer with a safer better product...but because we the consumer are obviously nothing to care about this chat is the only vent...what are we to endure in this detrimental way of trying to have confidence in a product.
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Constellation

Re: Gear Fit 2 Pro Burn

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I had the same experience with Samsung. I was told there's nothing wrong with the device. It doesn't seem like Samsung are bothered about this issue and have no problem with their products burning people. 

 

Its only fair that other people are warned of this issue to protect them, im guessing the other watches aren't any better 

 

I had an issue with an apple prodcut a few years ago and it was as replaced on the spot..... I know what I'm going going to purchase going forward

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Constellation

Re: Gear Fit 2 Pro Burn

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Yes definately soured my desire for any samsung product now...i was liking samsung but when have no care for patrons and dont care of such inhuries cause by samsung products...im not sure how to start a nee thread as i wany more people to see this is nit just 1 lo g conversation where samsung has self ticked it so say its solved when clearly its not
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Constellation

Re: Gear Fit 2 Pro Burn

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Social media is a powerful tool and what Samsung are doing is wrong. 

 

Make everyone aware of what Samsung are doing - Facebook, twitter, LinkedIn, blogs, forums etc. 

 

 

 

 

 

 

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Constellation

Re: Gear Fit 2 Pro Burn

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Just found this thread! I'm in the same boat. I bought my Geat Fit Pro2 back in january and now have a quarter-sized burn on my wrist. 

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Samsung Moderator
Samsung Moderator

Re: Gear Fit 2 Pro Burn

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@userFXy1KRDU7r; I am sorry to hear that. I would be happy to look into the issue further for you. Could you respond in a private message to http://bit.ly/2JH2rq2 with the model and the serial number of your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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