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Supernova

Re: gear fit2 burn

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Please get in contact with our support team ASAP. Their number is 1-800-726-7864 & they're open 24/7.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Leh
Constellation

Re: gear fit2 burn

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The Same Has Happened To Me.

I believe it is contact dermatitis. I would like too wear the watch at night To monitor my sleep but I can't wear it that many hours. 

 

How Do I get a replacement? 

 

 

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Red Giant

Re: gear fit2 burn

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Hi @Leh I can't promise a replacement but I'd definitely like to be of assistance to you concerning this. Are you okay? The safety of our customers is our number one priority so given your report, I do recommend that you discontinue using it immediately. I will be reaching out to you through Private Messages if you could take a look when you have a chance

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usercA4Q2VfyhF
Constellation

Re: gear fit2 burn

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That is exactly what happened to me! I would like to know what Samsung is willing to do about this. I have pictures of the burn on my wrist in the pealing stage. I would like to use this watch, as this purchase was not cheap. Are replacements available?? Please let me know what recourse is available. Debby

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mindyw
Cosmic Ray

Re: gear fit2 burn

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I ended up returning it for a refund.  I sent it in to be replaced,  got it back and I was still getting burned.  I got a fitbit. Still have my Samsung phone

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Red Giant

Re: gear fit2 burn

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Hi Debby (@usercA4Q2VfyhF) I'm sorry to hear this has happened but I would like to be of assistance. Are you okay? I will be reaching out to you through Private Messages if you could take a look when you have a chance.

 

Hello again @mindyw I'm glad we were able to get you taken care of. Please let me know if you have any additional questions about your Samsung phone please do not hesitate to reach back out to the Community. 

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usercA4Q2VfyhF
Constellation

Re: gear fit2 burn

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I sent my reply via email. Please confirm.

 

Debby

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Supernova

Re: gear fit2 burn

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Hey, @usercA4Q2VfyhF, thanks so much for reaching out to us about this. I've sent you some private messages, I'll be happy to help you there, we can not see the replies to the emails that are sent out by our forum software. Thanks so much for your patience and cooperation.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userwmuwIhFQQ5
Constellation

Re: gear fit2 burn

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I have the same problem. I got a horrible burn, blisters, rash on my left wrist. Switched wrists and now have scaly bumpy red skin on my right wrist. I've wiped it clean with alcohol. Can't wear it anymore 😣

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Red Giant

Re: gear fit2 burn

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Good afternoon @userwmuwIhFQQ5

 

I am sorry to hear that you have experienced that, give me one moment and I will reach out to you in a private message, where we can discuss this further. Talk to you soon!

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