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userq6qLQluxqI
Asteroid

Re: gear fit2 burn

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Hi

 

I had the same problem - a burn-like injury under the watch and itcy irritation on either side of my wrist where the strap wraps around.  I have established that the burn under the watch itself is caused by the heart rate monitor, and the irritation from the strap is a reaction to the material in the strap.  I replaced the strap with a woven nylon mesh strap that I purchased on the internet, and have had no strap irritation since (over one week now - before it was appearing within 2 days).  I have switched the heart rate monitor off altogether and the burn under the watch has not reappeared for about 5 days now, since I switched the heart rate monitor off. 

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Mrscmharris
Constellation

Re: gear fit2 burn

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My mother is having the exact same problem with the watch I have her as a gift. How did they solve the problem? Hey wrist looks awful everytime she wears it.

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Samsung Moderator
Samsung Moderator

Re: gear fit2 burn

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@Mrscmharris Can I have your full model code, serial number, and IMEI number (if LTE) via private message? We would like to look into this further for you. 

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peasandcarrots
Constellation

Re: gear fit2 burn

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Did anyone get a solution to their problem after private messaging the Samsung mods with the model and serial number?

 

I have an itchy, red, painful rash where the band touches the underside of my wrist.

I'm wondering if the band has nickel or some known irritants in it.

 

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Samsung Moderator
Samsung Moderator

Re: gear fit2 burn

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@peasandcarrots I would be happy to assist you further. Can I please have your full model number and serial number as well as pictures of the symptoms you are experiencing in a private message: http://bit.ly/2JH2rq2

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