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Constellation

Re: gear fit2 burn

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The same thing has happened to me. It took about two days.. I thought it may have just been that wrist so I switched arms but nope - same thing. I waited about a week for the rashes to go away, cleaned the watch up really well with isopropyl in the event it was some sort of foreign material on the watch but nope, same thing again after wearing it foe a day. The rash doesn't hurt but the blisters that result are reminiscent of burn blisters. I would rather not have to get rid of the watch and try a different one.. has anyone had any luck communicating the issue with Samsung to find a fix? Thanks. 

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Astronaut

Re: gear fit2 burn

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Just got my Fit2 and I really like it but after only 2 days my wrist is doing the same thing. Who do I need to get in contact with?

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Supernova

Re: gear fit2 burn

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Please get in contact with our support team ASAP. Their number is 1-800-726-7864 & they're open 24/7.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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Constellation

Re: gear fit2 burn

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The Same Has Happened To Me.

I believe it is contact dermatitis. I would like too wear the watch at night To monitor my sleep but I can't wear it that many hours. 

 

How Do I get a replacement? 

 

 

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Re: gear fit2 burn

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Hi @Leh I can't promise a replacement but I'd definitely like to be of assistance to you concerning this. Are you okay? The safety of our customers is our number one priority so given your report, I do recommend that you discontinue using it immediately. I will be reaching out to you through Private Messages if you could take a look when you have a chance

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Constellation

Re: gear fit2 burn

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That is exactly what happened to me! I would like to know what Samsung is willing to do about this. I have pictures of the burn on my wrist in the pealing stage. I would like to use this watch, as this purchase was not cheap. Are replacements available?? Please let me know what recourse is available. Debby

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Cosmic Ray

Re: gear fit2 burn

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I ended up returning it for a refund.  I sent it in to be replaced,  got it back and I was still getting burned.  I got a fitbit. Still have my Samsung phone

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Re: gear fit2 burn

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Hi Debby (@usercA4Q2VfyhF) I'm sorry to hear this has happened but I would like to be of assistance. Are you okay? I will be reaching out to you through Private Messages if you could take a look when you have a chance.

 

Hello again @mindyw I'm glad we were able to get you taken care of. Please let me know if you have any additional questions about your Samsung phone please do not hesitate to reach back out to the Community. 

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Constellation

Re: gear fit2 burn

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I sent my reply via email. Please confirm.

 

Debby

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Supernova

Re: gear fit2 burn

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Hey, @usercA4Q2VfyhF, thanks so much for reaching out to us about this. I've sent you some private messages, I'll be happy to help you there, we can not see the replies to the emails that are sent out by our forum software. Thanks so much for your patience and cooperation.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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