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userq6qLQluxqI
Constellation

Re: gear fit2 burn

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Hi

 

I had the same problem - a burn-like injury under the watch and itcy irritation on either side of my wrist where the strap wraps around.  I have established that the burn under the watch itself is caused by the heart rate monitor, and the irritation from the strap is a reaction to the material in the strap.  I replaced the strap with a woven nylon mesh strap that I purchased on the internet, and have had no strap irritation since (over one week now - before it was appearing within 2 days).  I have switched the heart rate monitor off altogether and the burn under the watch has not reappeared for about 5 days now, since I switched the heart rate monitor off. 

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userpoq5gFYkDM
Constellation

Re: gear fit2 burn

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My mother is having the exact same problem with the watch I have her as a gift. How did they solve the problem? Hey wrist looks awful everytime she wears it.

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Samsung Moderator
Samsung Moderator

Re: gear fit2 burn

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@userpoq5gFYkDM Can I have your full model code, serial number, and IMEI number (if LTE) via private message? We would like to look into this further for you. 

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