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gear s3 - invalid utf 8 error

(Topic created on: 2/3/19 9:49 AM)
userYd9z7hZ252
Asteroid
Options
Gear and Gear Fit

after updating my phone to android 9 i get "invalid utf 8" error instead of the name of the caller. i have resetted both, my phone and my gears s3 watch without solving the issue. need help.

1 Solution


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Solution
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Repairs would be recommended. Can you please send us a private message with the below information here: http://bit.ly/2GH8URL
First and Last Name:
Property Address:
Email Address:
Phone Number:
Alternate phone Number:
(15) Digit IMEI Number:
Model Number:


 


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27 Replies
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Does the issue occur when the device is being ran in safe mode?

You can locate the steps to place your device into safe mode here: http://www.samsung.com/us/support/troubleshooting/TSG01001188/


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userYd9z7hZ252
Asteroid
Options
Gear and Gear Fit

i have no idea how to turn samsung gear s3 frontier in safe mode. it's a smartwatch. 

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SamsungZell
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Safe mode on your mobile device that sends the contact caller display to the watch. What type of phone are you using? We can provide you the steps if it's a Samsung model.


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userYd9z7hZ252
Asteroid
Options
Gear and Gear Fit

i have checked with my phone in safe mode. the same issue. when i recieve a message , the sender name it apears on my watch. also the caller's name after the call

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Solution
SamsungZell
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Repairs would be recommended. Can you please send us a private message with the below information here: http://bit.ly/2GH8URL
First and Last Name:
Property Address:
Email Address:
Phone Number:
Alternate phone Number:
(15) Digit IMEI Number:
Model Number:


 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userYd9z7hZ252
Asteroid
Options
Gear and Gear Fit

i am still waiting for a solution, if somebody knows one. thank you!

userCXn0d3kmkV
Constellation
Options
Gear and Gear Fit

This issue IS NOT SOLVED!

Sapalex
Constellation
Options
Gear and Gear Fit

Same issue, after update to Android 9.0

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SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

@Sapalex

 

Hello,

 

What troubleshooting steps have you already tried?

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