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userYd9z7hZ252
Asteroid

gear s3 - invalid utf 8 error

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after updating my phone to android 9 i get "invalid utf 8" error instead of the name of the caller. i have resetted both, my phone and my gears s3 watch without solving the issue. need help.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: gear s3 - invalid utf 8 error

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Repairs would be recommended. Can you please send us a private message with the below information here: http://bit.ly/2GH8URL
First and Last Name:
Property Address:
Email Address:
Phone Number:
Alternate phone Number:
(15) Digit IMEI Number:
Model Number:


 


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26 REPLIES 26
Samsung Moderator
Samsung Moderator

Re: gear s3 - invalid utf 8 error

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Does the issue occur when the device is being ran in safe mode?

You can locate the steps to place your device into safe mode here: http://www.samsung.com/us/support/troubleshooting/TSG01001188/


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userYd9z7hZ252
Asteroid

Re: gear s3 - invalid utf 8 error

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i have no idea how to turn samsung gear s3 frontier in safe mode. it's a smartwatch. 

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Samsung Moderator
Samsung Moderator

Re: gear s3 - invalid utf 8 error

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Safe mode on your mobile device that sends the contact caller display to the watch. What type of phone are you using? We can provide you the steps if it's a Samsung model.


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userYd9z7hZ252
Asteroid

Re: gear s3 - invalid utf 8 error

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i have checked with my phone in safe mode. the same issue. when i recieve a message , the sender name it apears on my watch. also the caller's name after the call

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Samsung Moderator
Samsung Moderator

Re: gear s3 - invalid utf 8 error

JUMP TO SOLUTION

Repairs would be recommended. Can you please send us a private message with the below information here: http://bit.ly/2GH8URL
First and Last Name:
Property Address:
Email Address:
Phone Number:
Alternate phone Number:
(15) Digit IMEI Number:
Model Number:


 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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userYd9z7hZ252
Asteroid

Re: gear s3 - invalid utf 8 error

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i am still waiting for a solution, if somebody knows one. thank you!

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userCXn0d3kmkV
Constellation

Re: gear s3 - invalid utf 8 error

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This issue IS NOT SOLVED!

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Sapalex
Constellation

Re: gear s3 - invalid utf 8 error

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Same issue, after update to Android 9.0

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Samsung Moderator
Samsung Moderator

Re: gear s3 - invalid utf 8 error

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@Sapalex

 

Hello,

 

What troubleshooting steps have you already tried?

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