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userbHFxzadwTP
Astronaut

samsung gear s3 screen is black

gear s3 suddenly quit working, screen is black, battery is charged. Nothing I do will wake it up. ideas/suggestions?
35 REPLIES 35
userR1uciiLpj0
Cosmic Ray

Re: samsung gear s3 screen is black

Try to press hold more than seven seconds of the power key.

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userAPAq4QqSSC
Astronaut

Re: samsung gear s3 screen is black

Good advice and worked for me. Thanks😁

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user6eUyhKPihH
Constellation

Re: samsung gear s3 screen is black

Thank you, it worked

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userMJodVUt5tW
Astronaut

Re: samsung gear s3 screen is black

I had the same problem and found no answers on line from the "experts". I tried different things but what finally worked is holding power & back buttons in at the same time for about 8 seconds, then watch rebooted & problem solved! I deleted the recent watch faces I had downloaded & turned off the always on feature. Hopefully problem permanently solved...... Smiley Very Happy 

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useroMB0PE6dXY
Constellation

Re: samsung gear s3 screen is black

I have the same problem. Forcing a reboot with the 2 buttons immediately shows the "rebooting..." screen.

Nothing else wakes up the screen, but the watch is connected to my phone and the watch resonds with vibrations to notifications. 

 

Only standard watchfaces; and always on activated.

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Red Giant

Re: samsung gear s3 screen is black

Good morning @useroMB0PE6dXY

 

After rebooting it with the two buttons, does it function as normal? Or does it go back to a blank screen after the "rebooting" screen plays?

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useroMB0PE6dXY
Constellation

Re: samsung gear s3 screen is black

Ah, yes it works as normal after a reboot.

I missed that in my post ☺️

 

But this is the second time in a week. I fear it might get worse..

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Red Giant

Re: samsung gear s3 screen is black

@useroMB0PE6dXY

 

If it happens again, I would try to perform a factory data reset. And if it happens again after you take that step, I would reach out to 1 800 726 7864, our Samsung+ app, or to one of the moderators here to schedule a repair for that device.

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userM5VOr0lEsj
Astronaut

Re: samsung gear s3 screen is black

same with me...

twice in a week

 

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