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userB8Tawma9xg
Astronaut

Re: samsung gear s3 screen is black

My S3 stays dark after the reboot. 

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Red Giant

Re: samsung gear s3 screen is black

Good afternoon @userB8Tawma9xg

 

If the screen stays black after all that, I would contact us to get it repaired or replaced. You can reach out to us at 1 800 726 7864 or by using the Samsung+ application.

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userp8RNQPx1jf
Constellation

Re: samsung gear s3 screen is black

I'm having the same problem as listed above,  please HELP!!!

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usernvQrOGm9a5
Constellation

Re: samsung gear s3 screen is black

Mine just went dark too.  What is the problem?

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userZgDOhkCLEL
Asteroid

Re: samsung gear s3 screen is black

Bueller, bueller....anyone!?

 

I woke to a blank screen on my frontier.  Pushing and holding any and all buttons does nothing to correct the blank screen.  

 

 

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Samsung Moderator
Samsung Moderator

Re: samsung gear s3 screen is black

Does the device turn on and the screen is blank or is it not turning in at all?

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userZgDOhkCLEL
Asteroid

Re: samsung gear s3 screen is black

The pixelation on the screen is mostly gray. You can see vague specks of red and green colors at times and darker lines of gray that run horizontally at times. 

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Samsung Moderator
Samsung Moderator

Re: samsung gear s3 screen is black

Important: Inspect the device for any physical or liquid damages.

If the watch has pixilation, horizontal lines or flickering to appear on the display, restart the watch to see if that fixes the issues. If the issue continues, verify the following:

The watch has the most recent software version installed and the apps are up to date. Connect the watch to a phone using the Galaxy Wearable app to check for updates.
Does the same issue occur on the startup screens after the watch is powered on?
Did the issue start after using a downloaded watch face when the Watch always on feature is on? It is recommended to change or uninstall the downloaded watch face.
Notes: The symptoms appear because some limited watch faces did not follow specific guidelines when they were developed. Samsung had already deleted some watch faces with problems from Galaxy Apps and notified the developer of the guide to follow. Samsung will manage watch face contents consistently.

If the issue occurred recently after installing third-party apps to the watch, uninstall the app(s), and then restart the watch.
Reset the watch to factory defaults. Backup data stored on the watch to the phone using the Galaxy Wearable app to prevent data loss.
If all of the above steps have been performed without resolving the issue, the watch will require service.

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userj5K55MpZye
Constellation

Re: samsung gear s3 screen is black

That worked! Thanks

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userKOG4v7fWmn
Constellation

Re: samsung gear s3 screen is black

Samsung. Please fix this.  I've sent my classic in twice.  Even bought a frontier.  Both have this issue.  My classic never had this issue until the last tizen update.  

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