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Constellation

sensor stopped working

all of a sudden it won't measure heart rate or do a workout. I went for a run stated workout it counted down 321 then it just stopped working. It measured my steps but that's all. I turned watch off and restarted it but still does not work.  I have an error measure saying clean sensor so I done that still not working.Can you help me please.

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: sensor stopped working

Thank you for reaching out, I recommend having the watch evaluated by a certified technician, I will be happy to look into those options for you. Please send a private message with the full model code and the serial number/IMEI number of the watch. http://bit.ly/2XERsky



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Constellation

how do i find my mdel and EMI number

sensor not working. Been asked to give model and EMI code.

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Samsung Moderator
Samsung Moderator

Re: how do i find my mdel and EMI number

What type of device are you trying to locate the full model number and IMEI for?


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Constellation

Re: how do i find my mdel and EMI number

I have samsung fit pro 

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Samsung Moderator
Samsung Moderator

Re: how do i find my mdel and EMI number

This information can be found in the Wearables app under the About Watch option or on the back of the watch in small print.



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