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userbY8BpifHvs
Constellation

2016 SUHD Smart TV (UN65KS8000FXZA) Wifi Issues

I have (2) 65” KS8000 Series that I bought in early 2017.  They work great... when they actually connect to wifi.   One is worse than the other.  Last time I had to download an update on a USB and that fixed it.  Tried the same today but the software is up to date.  Nothing I do will get it to connect 🤬

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: 2016 SUHD Smart TV (UN65KS8000FXZA) Wifi Issues

Try giving these troubleshooting steps a shot and see if they work out for you Smiley Happy

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userbY8BpifHvs
Constellation

Re: 2016 SUHD Smart TV (UN65KS8000FXZA) Wifi Issues

The troubleshooting step are disabled since  it won’t connect to wifi 😭

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Samsung Moderator
Samsung Moderator

Re: 2016 SUHD Smart TV (UN65KS8000FXZA) Wifi Issues

This type of issue will need to be addressed by having the unit serviced. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location

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