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userZjlbwLQcX0
Constellation

2016 UHD Smart TV (KU6290)

Hello, 

It says my current software is 1241- however i dont even see that as an option on the website.

My issue is im getting the error code 107... PLEASE HELP 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: 2016 UHD Smart TV (KU6290)

We are sorry to hear that, could you provide a picture of your error code? Also have you tried a factory reset? 


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userZjlbwLQcX0
Constellation

Re: 2016 UHD Smart TV (KU6290)

I don't recall how to get the error code to show again, would that help even though I said what the error code was? And yes I've tried to factory reset it.

 

Could you touch on the software piece ?

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Samsung Moderator
Samsung Moderator

Re: 2016 UHD Smart TV (KU6290)

Our sincerest apologies for the frustration and inconvenience this has caused. This type of issue will need to be addressed by having the unit serviced. Since it is out of warranty, you can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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