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useruzr3CNvqNk
Constellation

2017 Samsung MU8000 Turns itself on

Just purchased a 65" 8 Series and love the picture, but when we turn it off with the Samsung remote, it turns itself back on a few seconds later. Turning it off again and it stays off.

I've read a few other threads about a router being at fault for random on/off, that's not the situation here I'm certain. I've disconnected from the network and it still happens.

4 REPLIES 4
Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

Is there a set top box plugged into the television currently?  


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useruzr3CNvqNk
Constellation

Re: 2017 Samsung MU8000 Turns itself on

Yes I have an Apple TV, but it happens when we are using built in Netflix as well. 

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Samsung Moderator
Samsung Moderator

Re: 2017 Samsung MU8000 Turns itself on

Have you attempted testing if the TV cuts on while it is disconnected from the Apple TV?  Also, what is the firmware version your TV is running? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userRZpTFDXMTu
Constellation

Re: 2017 Samsung MU8000 Turns itself on

It has something to do with the wireless router connection. Ever since I went hardwire. TV stays off. 

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