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userGbfHSyUvaL
Astronaut

2018 UHD Smart TV ( UN50NU7100FXZA ) - IR remote only works up close

We just bought this TV, and everything is great except the range of the remote it came with. At a distance of 4 feet or so, the remote works great, but at 6 feet, forget it.  I changed the batteries it came with for brand new ones, but the same lack of range issue is happening. 

 

As the remote does work up close, I'm thinking that when I took the protective tape from around the bezel, I missed a bit, and the IR sensor is covered. I went through the manual looking for the location of the IR sensor, but I can't find anything.

 

If anyone could tell me where this sesnor is, I'd be very happy! 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: 2018 UHD Smart TV ( UN50NU7100FXZA ) - IR remote only works up close

The sensor should be right in the middle at the bottom of the television. Is there anything covering the Samsung logo or the sensor on the remote? Are there any glass cabinets surrounding the television? 

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