I purchased a 65" Curved TV 11/26/2016 (UN65KS8500) from bestbuy Frisco, Texas and it was working fine . Black screen appeared suddenly while it was working. I tried all trouble shooting steps suggested.
I have even contacted samsung repair center, they told me that i have to replace the panel and it will cost 1463+Tax, I purchased the TV by paying around 1600 . Paying 1550 (incl Tx) is the repair cost suggested by the Samsung Repair support team !!!!.
I feel they are cheating the customers, A TV's life span is only 3.5 Years !!.
I know it is electronic products and product may fail at times. But being an established brand they should give fair cusotmer support.
Is there any solutions ,
I hope you are doing well.
I'm sorry to have to tell you this, but once a black screen appeared on the display, there won't be much troubleshooting we can solve the issue. Replacing the display would be the best option. I know the price of repairing the television is high, it is due to the fact the display is curved. It's a lot more material and labor to make the curve display rather than the regular. I provided you a link to schedule a service for your television set. The service team is an actual authorize Samsung team that will be attempting to repair the television.
I hope I was able to answer and provide some support for your concern about your television.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.