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userqdliF1ONzu
Asteroid

78KS9800 Firmware is no where to be found??

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I have looked all ove this site for firmware download for a 2016 78KS9800... I can only find firmware for the KS9000... The KS9800 is not even listed. Why??

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userqdliF1ONzu
Asteroid

Re: 78KS9800 Firmware is no where to be found??

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Ok great, i will do that.. Thank you!

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Samsung Moderator
Samsung Moderator

Re: 78KS9800 Firmware is no where to be found??

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Unfortunately, the firmware version isn't currently available for this product on our website. You can call our support line at 800-726-7864 to speak with our TV department to get a firmware USB sent out to you though. 


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userqdliF1ONzu
Asteroid

Re: 78KS9800 Firmware is no where to be found??

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Ok great, i will do that.. Thank you!

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Samsung Moderator
Samsung Moderator

Re: 78KS9800 Firmware is no where to be found??

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You're very welcome! Let us know if you have any other questions or concerns. Smiley Happy


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userqdliF1ONzu
Asteroid

Re: 78KS9800 Firmware is no where to be found??

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Hi, can you please find out for me what the latest software version is for the 78KS9800 .... Just so I know what to ask for and just so I know I am getting the latest version... Thank you! 🙂

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Samsung Moderator
Samsung Moderator

Re: 78KS9800 Firmware is no where to be found??

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@userqdliF1ONzu This is the currently the latest version of the software for your tv. 

NOV 01,2018  |  ver 1231.1  |  1213.60 MB

 

This is the link on the website to confirm or download it yourself if you have a USB to download it on.

https://www.samsung.com/us/support/owners/product/2016-suhd-smart-tv-ks9000-series

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userqdliF1ONzu
Asteroid

Re: 78KS9800 Firmware is no where to be found??

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Ok, Thank you??

 

But that link goes to the KS9000 models that are edge-lit and quite different .. My model (KS9800 is full array local dimming) is not listed?? 🤔

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Samsung Moderator
Samsung Moderator

Re: 78KS9800 Firmware is no where to be found??

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@userqdliF1ONzu I apologize I clicked on the wrong link and gave incorrect information. This is the link here.

https://www.samsung.com/us/support/owners/product/2016-suhd-smart-tv-ks9-series

 

As of right now, the software information is not listed on the website. You would have to call in and have it sent out to you.

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userqdliF1ONzu
Asteroid

Re: 78KS9800 Firmware is no where to be found??

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Thank you.... I will call in. 😀

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Samsung Moderator
Samsung Moderator

Re: 78KS9800 Firmware is no where to be found??

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No problem

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