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Constellation

Accessibility settings

Hello, my tv is 3 years old and it has started randomly started throwing accessibility settings on the screen and muting itself.  

I don't know why this is happening, I had Virgin installed 2 weeks ago.

Please help.

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: Accessibility settings

Did this begin after the virgin services installation?  Are you using the original remote for the television or a universal remote?  Is the software up to date on the television?  


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Constellation

Re: Accessibility settings

Yes this started after Virgin was installed but the Virgin has been in 2 weeks now and this is only recent from yesterday. 
To use Virgin you need to use the Virgin remote but I do have the original tv remote. 
the software is up to date 

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Samsung Moderator
Samsung Moderator

Re: Accessibility settings

If you haven't reset the television yet, I would give that a try.


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Constellation

Re: Accessibility settings

Also the power light flickers intermittently. 

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Samsung Moderator
Samsung Moderator

Re: Accessibility settings

Please send me a private message with your model and serial number.  I would like to look into service options.  http://bit.ly/2ihPL97.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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