cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Apps & TV Compatibility Nonsense

I had a Samsung 32" (Model: UN32N5300AFXZA) TV for over a year. I had downloaded the CNNGo app on this TV and watched it profusely. I recently decided to upgrade to a bigger TV and bought a Samsung 43" (Model: UN43RU7100FXZA). After setup and hanging it on the wall, I searched for the CNN Go App, and to my surprise, I could not find it?!? I searched under the Genre 'News'; I searched for it by typing 'CNN'. No results!

 

How could this be? Can someone please provide an explanation? The App Store is the App Store; all Apps should be available. I was not aware that it is specific to the model? I first chatted with Technical Support, who recommended that I reset the SmartHub. This was a complete waste of time, because I had to start over by logging back into all of my Apps again (Netflix, Prime, HBO, etc.). No help. I then did a software update. No help. I then called Technical Support. The guy on the line did not seem to want to help much and told me that the CNN Go App was not available for Model: UN43RU7100FXZA. I find this to be absurd! Please, someone provide a rational explanation! Thank you for your time.  

6 REPLIES 6
Highlighted
Astronaut

Re: CNN Go App

Okay, so after some digging through some of the threads, I came across this:

 

https://www.samsung.com/us/appstore/app/G17102009673-compatible#Premium%20UHD%20TVs

 

So, the Samsung 32" (Model: UN32N5300AFXZA) is not listed. Neither is the Samsung 43" (Model: UN43RU7100FXZA) listed. Then, how is it that I was able to utilize the App on the 32", but it is not available on the 43"? And I am rather baffled by the fact that Apps are only compatible with certain models??? 

Reply
Loading...
Highlighted
Constellation

Re: CNN Go App

I have the exact same issue. I bought the UN43RU7100FXZA model (which is a 2019 model) and doesnt have spectrum nor sling tv. Yet older versions have these, i feel as if i was tricked into buying a modern tv that has no apps on it besides the basic ones. 

Reply
Loading...
Highlighted
Astronaut

Re: CNN Go App

I am having same issue on model UN50RU7200FXZA.  Real question is why hasnt Samsung replied?

Reply
Loading...
Highlighted
Astronaut

Re: CNN Go App

Same here

..bought 65 inche and searched for the CNN Go App, and couldn't find..

Reply
Loading...
Asteroid

Re: CNN Go App

I got the 7 Series 65" (UN65RU7100FXZA) for Christmas and I've been trying to find the CNNgo app ever since.  It's driving my wife crazy!  Is there a way to do this?  I keep just casting from my phone but this is supposed to be a top of the line television.  I shouldn't have to do that, right?!

Reply
Loading...
Highlighted
Constellation

Re: CNN Go App

Same problem. Just got a new TV, there's a national crisis going on, and I've lost the CNNgo app?!?!?! Come on SAMSUNG!! I love your TVs, please stop messing with that and bring back CNNgo!! 

Reply
Loading...