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Original topic:

Asks me to run setup ev ery time it turns on

(Topic created: 11-27-2023 02:49 PM)
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HarveyK
Constellation
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HD and UHD TVs

6 Series model UN50MU6300

Successfully ran setup and connected to Verizon cable box. No problems, except . . .

every time I turn on the TV and cable box (or just to the TV  with cable box disconnected), I see the banner telling me to run setup., and the list of devices and sources below. If I navigate to and click the Setup button, the startup screen disappears and the cable program appears. The system is in Home mode, not store or demo mode.

The same thing happens if I navigate to system management and click setup: the startup page appears again and disappears when I click setup.

Can I turn off the startup screen? Thanks.

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Solution
Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hello! Thank you for reaching out! I see how this can be frustrating with your TV having this pop-up. Since this is occurring I would recommend trying a factory reset on the TV. If this does not help I would recommend reaching out to our remote management team by calling in at 1 (800) 726-7864 and asking for our remote management team.