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Asteroid

Bixby

Setting up 8 Series and when I try to set up Bixby it won't allow me to do anything. Just says can't connect to server. What am I missing here??

7 REPLIES 7
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Samsung Moderator
Samsung Moderator

Re: Bixby

Hello! Are you located in the US? Please go to Settings>Support>Software Update and provide the full model code and current software version of the television.

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Asteroid

Re: Bixby

It says function isn't available for software update 

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Samsung Moderator
Samsung Moderator

Re: Bixby

Please switch to the TV source and try again. You can also find the full model code on the back of the television.

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Asteroid

Re: Bixby

Model code: UN55RU8000FXZA

Its updating now with the current software. 

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Samsung Moderator
Samsung Moderator

Re: Bixby

Great! Please keep us posted and provide the current software version once it is installed.

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Asteroid

Re: Bixby

Current Version: 1356

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Samsung Moderator
Samsung Moderator

Re: Bixby

Thanks! There is a newer software version available. I would try checking for available updates again and then trying to set up Bixby.

 

If no update is found and the symptom persists, the television will have to be updated manually.

 

Please keep us posted.

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