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Black Screen On Q60T QLED TV. Turns off and on by itself. Site Error When Requesting Repair

(Topic created: Wednesday)
userYBBPRcSNmH
Constellation
Options
HD and UHD TVs

Turns on and off by itself and the screen blacks out repeatedly. Unable to do anything through the menu because the screen blacks out; preventing usage or consistent watch. We do not have water damage and we did not hit the screen. I tried to submit an online request for repair, but the site is giving an error message that it is unable to process

The product is the 58" Class Q60T QLED 4K UHD HDR Smart TV (2020)

 

 

 

 

 

 

 

 

 

 

 

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Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! Thank you for reaching out! I completely understand your concerns with the tv turning on and off with a black screen appearing as well. Here is a link you might find helpful:https://www.samsung.com/us/support/troubleshooting/TSG01108742/ 

 

If the issue still occurs you can use the following link for service information or set up repairs: https://www.samsung.com/us/support/service/

Or reach out directly to Samsung Support at 1-800-726-7864.

 

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kwkwong21
Astronaut
Options
HD and UHD TVs

I have the same TV (model and year) and I experienced the same thing last night. Nothing work. Tried unplugging the TV and plug it back. Nothing happened

 
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hello! Thank you for reaching out! I completely understand your concerns with the tv turning on and off with a black screen appearing as well. Here is a link you might find helpful:https://www.samsung.com/us/support/troubleshooting/TSG01108742/ 

 

If the issue still occurs you can use the following link for service information or set up repairs: https://www.samsung.com/us/support/service/

Or reach out directly to Samsung Support at 1-800-726-7864.

 

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