JUMP TO SOLUTION Solved

Original topic:

Black part of screen

(Topic created: 09-21-2021 05:06 PM)
usertJTmXkKk8B
Astronaut
Options
HD and UHD TVs

image.jpg

 So part of screen is black, seems it is an LED problem?  I’m told it will cost more to repair it than is worth and better to buy a new TV by suggested Samsung repair person.   It is around two years old and I can’t believe this!  Another private repair person agrees it is a led problem, and it is too hard to remove a 70” screen. What to do before I go and buy another TV?!!   I do not want to spend a $1000 every two years for a TV. It is used at the most for a few hours a day if even that much. 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
1 Reply
Solution
SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply