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Original topic:

Black part of screen

(Topic created: 09-21-2021 05:06 PM)
usertJTmXkKk8B
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HD and UHD TVs

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 So part of screen is black, seems it is an LED problem?  I’m told it will cost more to repair it than is worth and better to buy a new TV by suggested Samsung repair person.   It is around two years old and I can’t believe this!  Another private repair person agrees it is a led problem, and it is too hard to remove a 70” screen. What to do before I go and buy another TV?!!   I do not want to spend a $1000 every two years for a TV. It is used at the most for a few hours a day if even that much. 

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SamsungLarry
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HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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Solution
SamsungLarry
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link:

https://www.samsung.com/us/support/troubleshooting/TSG01202526/

If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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