My son purchased this TV on 20/06/19 and now, just out of warranty it has got a black screen on the left hand side as you view it. Judging by the amount of people with the same issue it seems that this is a common problem. He purchased this as a long time user of Samsung products, based on customer reviews at the time. You would expect better from a organisation the size of yours. He is autistic and TV is a major part of his life/routine. Can you do something to rectify this ASAP?
On behalf of my son, Daniel Schurian
When your TV has a black screen even when it's on, it's quite possible it could actually be your external device and not your TV. If your TV is connected using a One Connect Box, there are a couple of extra steps to troubleshoot.
·Press the Home (Menu) button on the remote.
Confirm the TV is set to the same source as the external device.
Test the HDMI cable.
Test different external devices.
After completing steps and the issue is still occurring, please feel free to send me a private message with your full serial and model number.http://bit.ly/2tCGnGK