Original topic:

Black screen

(Topic created: 07-15-2021 12:49 PM)
userwJ9JiYRGzg
Astronaut
Options
HD and UHD TVs

I have a Samsung Series 4 Smart TV that I have had less than a week and today the screen just turned black but there’s sound. How can I fix this?

1 Solution


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SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I understand how this may be frustrating and want to help, does this occur on all sources and if you restart the TV? If it does this will require service, 

you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

I understand how this may be frustrating and want to help, does this occur on all sources and if you restart the TV? If it does this will require service, 

you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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