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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

That's fine, but i think you should repair i . This is a pretty new unit, and from what i can tell, many people are having the same problem. I'm very disappointed and frustrated as a longtime customer that Samsung is not offering a repair. 

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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

BTW, the only repair shop showing up in my "area" is in Brooklyn, NY. You have to do better than that. 

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Samsung Moderator
Samsung Moderator

Re: Black shadow down the middle of 65 inch UHD acted

If the service center is listed, their headquarters may be in Brooklyn, but they service your area. I sincerely apologize for the frustration. 

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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

The problem is back, after a factory reset. Please, can you fix this. I know I'm not the only on , but again, i paid a lot for this set and I'm a good customer. 

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Samsung Moderator
Samsung Moderator

Re: Black shadow down the middle of 65 inch UHD acted

Could you send me a private message with your full model number and serial number to look at all possible options? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user6yneM2yG4x
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

My television just started doing the same thing and it's just 15 months old. 

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