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userlinccY1O5q
Constellation

Black shadow down the middle of 65 inch UHD acted

 

15 REPLIES 15
Samsung Moderator
Samsung Moderator

Re: Black shadow down the middle of 65 inch UHD acted

Does this issue occur on all sources and inputs? Have you tried unplugging the television for 5 minutes? Have you tried a factory reset? 

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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

No yet. I will try those things now. How do I do a factory reset? 

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Samsung Moderator
Samsung Moderator

Re: Black shadow down the middle of 65 inch UHD acted

Please provide the full model code of the television. It will likely be in Settings>General>Reset>Enter PIN(Default is 0000). 

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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

I found the rest option

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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

You'll have to explain why this happened. It was happening in all sources, but suddenly it is resolved

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Samsung Moderator
Samsung Moderator

Re: Black shadow down the middle of 65 inch UHD acted

Does the symptom persist? 

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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

The shadow appears to be faced though it does seem to be a little darker than the rest of the area and there's an odd bright and small darker spot on the bottom left and in the middle

 

 

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userlinccY1O5q
Constellation

Re: Black shadow down the middle of 65 inch UHD acted

20191129_200636.jpg

 

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Samsung Moderator
Samsung Moderator

Re: Black shadow down the middle of 65 inch UHD acted

This type of issue will need to be addressed by having the unit serviced. You can use the following link to find a list of service centers near you that can do the repair: http://www.samsung.com/us/support/service/location

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