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Astronaut

Black shadows all over my screen

I am very disappointed in this 75" 8 series tv.  Just out of warranty literally 3 days and I started getting shadows all over the screen.  For the price I paid for this I would have expected better customer service.   Anyone have any ideas on how or what is causing this?  They suggested a service call and potentially a board that is bad that costs just as much as new tv which makes no sense to me.  Any help is appreciated

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Samsung Moderator
Samsung Moderator

Re: Black shadows all over my screen

My sincerest apologies for the frustration and inconvenience this has caused. Try the following:

 

Make sure that the unit is up to date.

 

Does this happen on all sources?

 

Test the HDMI Cable:

 

Navigate to Settings > Support > Self Diagnosis Signal Information > HDMI Cable Test > Start Test,

 

If the test says the cable is bad, replace the cable.

 

Have you tried to test with a different external device?

 

-The final thing to rule out is the external device you're using. Try connecting a different device, or using a different source port. If you were unable to test the cable in the previous step, then try swapping the cable, too.

-If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot or replace it.

 

If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions. If the shadow appears on the picture test, service is required.

 

 

 

If the above troubleshooting steps didn't help, please feel free to send me a private message with your full model code and serial number so that I can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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