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Astronaut

Black spots on screen

Hello, how do I get this issue fixed? Black spots on the screen..

 

model: UN55NU6900

serial: <hidden>

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Black spots on screen

I'm sorry to hear that, if this occurs on all sources and the picture test then this will require service, and depending on your warranty you have a few options. 

 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators to have service processed
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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