cancel
Showing results for 
Search instead for 
Did you mean: 
Asteroid

Brand new 75" 4K television died within 34 days... now having warranty replacement delays!

JUMP TO SOLUTION

I purchased a new 75" Q70T LED 4K UHD Smart Tizen TV at Best Buy on 1 SEP 2020. On the 5th of October, it failed to turn on.  I called Best Buy immediately.  No help at all --- I missed the exchange 

window by 5 days.  I called Samsung for repair.  Samsung repairman came out and declared that 

the LED panel was faulty.  I was told that I would be able to exchange at Best Buy in a week.  Then the whole process was stopped, as now I had to provide proof of purchase.   Finally, I was told by Samsung to pick up my new television on 10 NOVEMBER  ---- a month after the Samsung repairman declared it dead.  I take the Return Authorization number and the RMA number, the Best Buy order number and two pages of notes to Best Buy where I purchased the television to happily pick up my TV. 

     I spoke to manager at Best Buy and Corporate HQ Best Buy.  The RA#'s were never sent by Samsung to Best Buy.  I called Samsung back --- I was told all I need is the RA# to pick up replacement.  The whole process is apparently dead.    I am an elite member at Best Buy and I purchased from their Magnolia Division and it means nothing.  Likewise, Samsung's customer care policies mean nothing when something goes wrong.  I'm left with a dead $2000 television taking up room on my couch.  Unbelievable.    

Additional information 11/27  Samsung finally came through and got my warranty replacment information to Best Buy.  Now, Best Buy scheduled an appointment today to pickup the faulty tv and bring the replacement.  This is 3 months after the tv died!  They didn't show up.  Seriously.  No one showed up, called, emailed, texted.  Nothing.  

1 SOLUTION

Accepted Solutions
Asteroid

Re: Brand new 75" 4K television died within 34 days... now having warranty rep..

JUMP TO SOLUTION

Thank you Samantha.  My replacement television is scheduled to be delivered next week.  

View solution in original post

Reply
Loading...
5 REPLIES 5
Samsung Moderator
Samsung Moderator

Re: Brand new 75" 4K television died within 34 days... now having warranty replacement delays!

JUMP TO SOLUTION

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your ticket number so that I can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Asteroid

Re: Brand new 75" 4K television died within 34 days... now having warranty replacement delays!

JUMP TO SOLUTION

Did you receive my private reply?

Reply
Loading...
Asteroid

Re: Brand new 75" 4K television died within 34 days... now having warranty rep..

JUMP TO SOLUTION
Samsung Bri -- never heard from you again. I messaged you three times and got no response.
Reply
Loading...
Asteroid

Re: Brand new 75" 4K television died within 34 days... now having warranty rep..

JUMP TO SOLUTION
Samsung Samantha: thank you for taking action. May I please have the RA/RMA numbers?
Reply
Loading...
Asteroid

Re: Brand new 75" 4K television died within 34 days... now having warranty rep..

JUMP TO SOLUTION

Thank you Samantha.  My replacement television is scheduled to be delivered next week.  

View solution in original post

Reply
Loading...