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userWc5fC2Z4Iw
Cosmic Ray

Brand new MU7500 TV won’t update

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Hello. I bought a 55” curved MU7500 smart TV yesterday and as I was trying to set it up, a message said I should update the software before trying to connect to my Samsung account. Well, I did some research and the current version of the software is 1260 and my TV has the much older 1123 version, but when I try to update it from the TV menu it says that my TV has no update and the message “NOGENDATE” shows as an error code. Later on I tried to update it using a flashdrive and the same message appeared. Any thoughts? Thanks.

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userWc5fC2Z4Iw
Cosmic Ray

Re: Brand new MU7500 TV won’t update

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I’ve got it. The problem is when you download the firmware from the Samsung support page and extract the files, it creates a folder on your flash drive and the TV doesn’t recognize that folder. I just moved the update file from the folder to the flashdrive root and the TV was updated successfully. The TV also only recognizes a Fat32 flashdrive.

 

It seems like the TV won’t update online if the firmware is too outdated... 

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Brand new MU7500 TV won’t update

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I recommend trying a factory reset of the unit then applying the update.

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userWc5fC2Z4Iw
Cosmic Ray

Re: Brand new MU7500 TV won’t update

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Do you know what this NOGENDATE means?
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Samsung Moderator
Samsung Moderator

Re: Brand new MU7500 TV won’t update

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Was this device purchased in the U.S.?

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userWc5fC2Z4Iw
Cosmic Ray

Re: Brand new MU7500 TV won’t update

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Nope. Brazil. Samsung doesn’t have a community in Portuguese...

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Samsung Moderator
Samsung Moderator

Re: Brand new MU7500 TV won’t update

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Thank you for this info! As this is a non-US model and support for these models is very limited, please seek support for your area. You can do so here: http://www.samsung.com/visitcountry  Thanks! 

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userWc5fC2Z4Iw
Cosmic Ray

Re: Brand new MU7500 TV won’t update

JUMP TO SOLUTION

I’ve got it. The problem is when you download the firmware from the Samsung support page and extract the files, it creates a folder on your flash drive and the TV doesn’t recognize that folder. I just moved the update file from the folder to the flashdrive root and the TV was updated successfully. The TV also only recognizes a Fat32 flashdrive.

 

It seems like the TV won’t update online if the firmware is too outdated... 

Reply
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userWc5fC2Z4Iw
Cosmic Ray

Re: Brand new MU7500 TV won’t update

JUMP TO SOLUTION
Just did it. Didn’t work. This is very frustrating.
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