Original topic:

Burn on the bottom left of the screen

(Topic created: 11-19-2021 08:30 PM)
userUoAQzi5Vv6
Constellation
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HD and UHD TVs

AB9192EB-ED04-4790-9AA9-E803F080163A.jpeg

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Tv has been working and out of no where turned on with lines. Then we noticed the bottom left corner had a burn spot and felt very hot. Please let me know what can be done for this problem. 

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4 Replies
MochaVex
Supernova
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The panel is permanently damaged. Consider a replacement.
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userUoAQzi5Vv6
Constellation
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is this not a manufacture issue? I've seen other issues exactly like this on the boards, and have seen them get some kind of answer. 

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SamsungLou
Samsung Moderator
Samsung Moderator
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Oh no! I understand that seeing this melted area is concerning, and I will be happy to look in to this for you. Please send the full model and serial numbers to this PM Link. If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userUoAQzi5Vv6
Constellation
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Sent over a PM

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