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JonathanLacy
Astronaut

Can’t Log In

On my TV smart hub, can’t register new account because my email already exists. Can’t reset my password using the same email because the account doesn’t exist. Any solutions to this issue? I can log in on my phone using my phone number and Touch ID to send this message. 

2 REPLIES 2
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Samsung Moderator
Samsung Moderator

Re: Can’t Log In

Have you tried resetting the password through a browser? Please provide the full model code and current software version of the television. These can be found by going to Settings>Support>Contact Samsung.

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userOpAjfizzES
Constellation

Re: Can’t Log In

I’m also unable to log in...during initial setup. No problem logging in online. Model NU6070. Can’t tell you which software because I can’t move past login during initial setup.

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