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userXWX2B78y8X
Constellation

Can't open apps

Just got my new TV in yesterday. I can't open apps and can't sign in to the smart hub. It keeps saying unable to connect to the Samsung server, check your network settings or try again later .

Powered TV off and back on, tried to sign in again - same error

Unplugged TV for 5 :30 minutes, tried to sign in again - same error

I have the RU7100 - Model Number - UA49RU7100SXEG

please help me find a solution to this. Thanks.

 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Can't open apps

Are you connected with wifi or an ethernet cable?

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userXWX2B78y8X
Constellation

Re: Can't open apps

wi fi and try connect with cable - same error

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Samsung Moderator
Samsung Moderator

Re: Can't open apps

Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html  Thanks! 

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