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Can't pair my Samsung TV via Bluetooth to my Samsung S20 cellphone

(Topic created: 02-20-2023 02:02 PM)
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userxpAj2siPaM
Astronaut
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HD and UHD TVs
Even though, both my Samsung TV & my Samsung S20 cellphone showed the same codes & I pressed "pair" neither can find the device. Please help.
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Samsung_Moderator
Community Manager
Community Manager
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HD and UHD TVs

Hi there! Thanks so much for reaching out about this. I can certainly understand wanting to connect your phone and TV together. While you can connect audio devices, and controllers via Bluetooth, the phone would need to be connected through the SmartThings app. But not to worry, I have a few links that can help with all of this. The first link has detailed information on how to connect Bluetooth devices to your TV. The second link has step by step instructions on how to set up SmartThings on your TV. Lastly, the third link has some additional information on using the screen mirroring feature instead. 

1. https://www.samsung.com/us/support/answer/ANS00079347/

2. https://www.samsung.com/us/support/answer/ANS00083616/

3. https://www.samsung.com/us/support/answer/ANS00062585/

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user_ams007
Samsung Care Ambassador
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HD and UHD TVs
Try unplugging your TV for a minute and then plug it back in, then open the settings for your Bluetooth and then try connecting again this should fix the issue
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Hi there! Thanks so much for reaching out about this. I can certainly understand wanting to connect your phone and TV together. While you can connect audio devices, and controllers via Bluetooth, the phone would need to be connected through the SmartThings app. But not to worry, I have a few links that can help with all of this. The first link has detailed information on how to connect Bluetooth devices to your TV. The second link has step by step instructions on how to set up SmartThings on your TV. Lastly, the third link has some additional information on using the screen mirroring feature instead. 

1. https://www.samsung.com/us/support/answer/ANS00079347/

2. https://www.samsung.com/us/support/answer/ANS00083616/

3. https://www.samsung.com/us/support/answer/ANS00062585/