Original topic:

Cannot Download Disney + app on UN58MU6100

(Topic created on: 12/21/20 10:49 AM)
userrNUStAl9Gk
Asteroid
Options
HD and UHD TVs

I bought a 58" Class UN58MU6100 4K UHD Smart TV back in 2017 when it was new. It works decent, has some issues with the apps at time and i have to turn off the tv and back on. But thats not a big issue, my big issue here is that I can't seem to find the Disney Plus App on the Samsung Smart Hub. I can see Netflix, Amazon, Youtube, Hulu and Google Play, among others but not Disney Plus. I did some research and it appears that Disney+ supports Samsung TVs from 2016 or later, (https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=9bc43210db4d40d03c0cf158bf961946) but when i looked deeper they have this list of compatible TV's (https://www.samsung.com/us/appstore/app/G19280013786-compatible#Premium%20UHD%20TVs) . So my question is, IS my TV compatible or Not, and will it be or could it be in the future. Read somewhere too that Disney Plus doesnt work with Samsung TVs using the Orsay OS, but my TV has the Tizen OS (https://www.displayspecifications.com/en/model/6f4ad6a) . So whats the problem ?

0 Likes
2 Replies
SamsungAl
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

It appears that the app developers have not made a compatible app for your TV model as of yet. I would reach out to the Disney Plus app developers as they are the ones who allow the app to be compatible with our TVs. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
userSExjBmTByW
Asteroid
Options
HD and UHD TVs

I'm not sure why you were given that answer by the Samsung moderator. I have the Disney+ on my television, and I have the exact same model you have. I've had the app on my TV for most of the year. I opened the APPS area and it was listed under 'Most Popular'. Installed without an issue. I myself am having huge problems since August with this television regarding storage. I can't add anything more to the television after Disney+, CBS All Access, and HBOMax because it is registering that it is out of storage, yet I don't have enough apps on the television to have taken up that much storage. Reset, unplug, nothing works. Will never buy a Samsung again.  Check the APPS area and if it's not in the 'Most Popular' list or doesn't appear in the search area, then you've found yet another glitch with this model.  Good luck!

0 Likes