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Asteroid

Cannot enter login info for MLB app on Sart TV

Hi, whenever I open the mlb app on my Samsung Smart TV and try to log in, 

the app backs out of the log in typing window before I can enter the info.

 

I have restarted the router-- turned the TV off, unplugged it for over 30 sec. Still no change.

I also rstarted the smart hub and uninstalled and reinstaleld the mlb app. 

 

As soon as I type 2 or 3 letters of my ID the app back out to the first menu and does not keep what I've typed. 

 

I can easily access mlb.com and mlb.TV from my laptop and phone. 

But no such luck on the Samsung Smart TV-- and the MLB app has worked on this tv for the padt 2 years.

 

Please help. 

 

6 REPLIES 6
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Samsung Moderator
Samsung Moderator

Re: Cannot enter login info for MLB app on Sart TV

Have you tried a Smart Hub Reset or a Factory reset? Are all other apps working correctly?

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Asteroid

Re: Cannot enter login info for MLB app on Sart TV

I've done the smart hub reset a couple of times. 

 

What is the factory reset?

 

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Asteroid

Re: Cannot enter login info for MLB app on Sart TV

Okay. Yes. I've done the Hub and factory resets and nothing changes.

 

Still can't type in my login info begfore getting booted back to the previous screen.

Even tried useing a keyboard. No change.

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Samsung Moderator
Samsung Moderator

Re: Cannot enter login info for MLB app on Sart TV

Thank you for verifying this. Please go to Settings>Support and provide the full model code and current software version of the television.

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Asteroid

Re: Cannot enter login info for MLB app on Sart TV

Model code: UN49MU6290 

Software version: T-KTMAKUC-1280.5

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Samsung Moderator
Samsung Moderator

Re: Cannot enter login info for MLB app on Sart TV

The software is up to date and you've performed both resets. The next step would be to contact MLB app developers directly.

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