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Original topic:

Cant register my tv - My tv started to go black except the center

(Topic created: 07-23-2022 04:09 PM)
sourgrapes
Astronaut
Options
HD and UHD TVs

The box claims to have a 3 year warranty. My tv started to go black except the center so i tried registering my product to see if the warranty covers the issues but everytime i go to register it says my serial is unathourized. Tried customer service which led to to no luck whatsoever

 

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#a-portion-of-the-tv-screen-is-black

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

 

 

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2 Replies
Diaboyos
Neutron Star
Options
HD and UHD TVs
You'll likely only get responses from other users here. You need to go to the support tab at the bottom right of the homepage using the app and contact Samsung there.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

I can definitely understand your concern here. Let's try to alleviate some of the stress by trying this link: https://www.samsung.com/us/support/troubleshooting/TSG01202526/#a-portion-of-the-tv-screen-is-black

Please read the link in its entirety to reap the full benefit of the troubleshooting. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information, and look at this from a case by case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location