Can you send me a private message with your current software version number and your full serial number? And which store did you purchase this TV?
I have the same problem! QN82Q7DRAFXZA version 1351...I posted in another thread about slow channel guide too and stumbled on this one. Both threads refer to resetting which does not fix the issue.
Is there a resolution?
I've experienced the same issue since I purchased the TV in mid-January. I tried doing a factory resent when I noticed the problem and that didn't help (I also verified I have the most up to date firmware). I basically lived with the issue up until now (just used my phone for TV listings). I tried using the guide today and decided it was time to see if there was a fix and stumbled onto a couple of posts here.
My Series 6 model: UN50NU6950
Samsung really should admit there is a bug here and let us know how to fix it or issue a firmware update for these TVs.
I may try to call Samsung support tomorrow and see what they say. I'll post back here if they're of any help.
Replying with an update:
I chatted with tech support. They got on the TV and tried a few things (primarily resetting the TV) and then apparently watched as I showed them the issue (slow loading/scrolling channel guide). It seems to be the TV preview window contstantly reloading causing the issue but it's hard to know for sure.
The tech support guy was really nice and said that it was something that he could not fix and would have to be addressed with a firmware update. He also said he would pass it on to the team that deals with firmware so they could address it.
It would be a good idea for people on this this forum to contact tech support as well (I have no idea if they watch this forum) to let them know they're experiencing this same issue an to elevate it to the firmware team to develop a fix and push out a firmware update for it.
We have a fix!
See these two posts on the "Using Channel Guide is very slow" thread:
https://us.community.samsung.com/t5/HD-and-UHD-TVs/Using-Channel-Guide-is-very-slow/m-p/1308872/high... (more intricate solution)
Pick which ever works for you.
@SamsungTam @SamsungJam please pass the solutions on to the Samsung firmware team, they should be able to use them to issue a firmware update/patch based on the troubleshooting conducted by userMMw7jG5v3t and userrQPajELiDE.
Um... I came back to update the original thread and this thread with a note that the fix may be only partial or temporary. It only lasted a week for me but I think I know why. However, it appears Samsung has inexplicably removed the entire "
I assume you are using an antenna connected directly to your TV...
If so, this is normal as the TV has to momentarily scan the upcoming channel(s) on the list in order to populate the programming guide. Because each station transmits its own guide, the TV must repeat this procedure when you scroll down towards the next station. Once the guide is fully populated, the universal guide will not re-scan every station again, unless several hours have gone by.
Also, the TV should hold the guide for several hours, even when the TV is off. This helps reduce scanning times/frequncy while using the guide. If you shut off your TV for a few minutes with a fully loaded guide, turn it back on a few minutes later and hit the CH List button, only to discover that all the channels reverted back to no information, then you're in the same boat as I am. Contact Samsung and tell them to fix that this issue.