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Asteroid

Channel guide so slow on Samsung 6 series TV!

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I have a Samsung 6 series TV. When I use the channel guide it is incredibly slow as you scroll down all of the channels initially show no information, and the top left corner preview picture has that little swirly thing showing it loading. Once the little picture preview loads than the channel information is displayed. But the second I page down the guide the whole process starts all over again. It is very frustrating.

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Samsung Moderator
Samsung Moderator

Re: Channel guide so slow on Samsung 6 series TV!

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Can you send me a private message with your current software version number and your full serial number? And which store did you purchase this TV? 


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23 REPLIES 23
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Samsung Moderator
Samsung Moderator

Re: Channel guide so slow on Samsung 6 series TV!

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 I apologize for any inconvenience this has caused. Can you try the steps provided in the link below

http://www.samsung.com/us/support/troubleshooting/TSG01205506/


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Asteroid

Re: Channel guide so slow on Samsung 6 series TV!

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This did not work. My other 2 Samsung TVs connect to the 5Ghz wifi band which I think is the key here. I dont see the 5GHz wifi as an option for my TV. Why not?

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Samsung Moderator
Samsung Moderator

Re: Channel guide so slow on Samsung 6 series TV!

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That's odd.  Were the televisions all purchased in the US?  


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Asteroid

Re: Channel guide so slow on Samsung 6 series TV!

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Yes of course!

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Samsung Moderator
Samsung Moderator

Re: Channel guide so slow on Samsung 6 series TV!

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Does this only occur with TV apps or is this on a cable box? 


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Asteroid

Re: Channel guide so slow on Samsung 6 series TV!

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We do not have cable. This is the channel guide. When you press guide on the remote, it is constantly " loading", once it loads and you go down about 8 channels in the guide, it has to "load" again. Soooo frustrating.

 

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Samsung Moderator
Samsung Moderator

Re: Channel guide so slow on Samsung 6 series TV!

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What is your current software version? Have you tried a factory reset on the TV? 


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Asteroid

Re: Channel guide so slow on Samsung 6 series TV!

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Yes, I have been advised severls tmes to do that, via the remote, via unplugging, via factory reset. It works better for a second, then right back to old tricks. There are no available software updates.

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Samsung Moderator
Samsung Moderator

Re: Channel guide so slow on Samsung 6 series TV!

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Can I have your full mdoel number? Also how long has this been occuring? 


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