I have a Samsung 6 series TV. When I use the channel guide it is incredibly slow as you scroll down all of the channels initially show no information, and the top left corner preview picture has that little swirly thing showing it loading. Once the little picture preview loads than the channel information is displayed. But the second I page down the guide the whole process starts all over again. It is very frustrating.
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Can you send me a private message with your current software version number and your full serial number? And which store did you purchase this TV?
I apologize for any inconvenience this has caused. Can you try the steps provided in the link below
Does this only occur with TV apps or is this on a cable box?
We do not have cable. This is the channel guide. When you press guide on the remote, it is constantly " loading", once it loads and you go down about 8 channels in the guide, it has to "load" again. Soooo frustrating.
What is your current software version? Have you tried a factory reset on the TV?
Yes, I have been advised severls tmes to do that, via the remote, via unplugging, via factory reset. It works better for a second, then right back to old tricks. There are no available software updates.
Can I have your full mdoel number? Also how long has this been occuring?