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Original topic:

Dark Blue flashing screen will not turn on

(Topic created: 01-05-2022 11:24 AM)
useraU2gDqXMYJ
Constellation
Options
HD and UHD TVs

I have read this entire forum and all troubleshooting and called the place of purchase which is within days of 1 year warranty. 

There seems to be no solution to this problem. Money waited!

TV all of a sudden will not turn back on and is a dark blue flashing screen.

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1 Solution


Accepted Solutions
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello! I completely understand your frustration with your tv not turning on and flashing a blue screen. I'll be more than delighted to assist with this issue. Is there a red standby light flashing on the screen beside the blue screen? Does the remote turn the tv on? if not, this unit will require service. 

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have a service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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1 Reply
Solution
SamsungTam
Samsung Moderator
Samsung Moderator
Options
HD and UHD TVs

Hello! I completely understand your frustration with your tv not turning on and flashing a blue screen. I'll be more than delighted to assist with this issue. Is there a red standby light flashing on the screen beside the blue screen? Does the remote turn the tv on? if not, this unit will require service. 

 

If the troubleshooting steps did not help above then you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have a service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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