Original topic:

Dark picture in 4K HDR

(Topic created: 07-18-2022 01:34 PM)
userdLlyjqSdNc
Constellation
Options
HD and UHD TVs

Hi,

In online streaming turning format from 4K to 4K HDR makes all the picture too dark, impossible to watch. Tried to change different settings, nothing helps. Does anybody know what to do with that? Model QE50Q67TAU.  That happens with all the videos in 4K HDR.

Next are two photos of screen in 4K vs 4K HDR.

photo_2022-05-09 14.03.50.jpegphoto_2022-05-09 14.03.52.jpegphoto_2022-05-09 14.03.53.jpegphoto_2022-05-09 14.03.56.jpeg

 

2 Replies
userQXiGXYNtWx
Asteroid
Options
HD and UHD TVs

Return the TV and get an Sony or LG.  Samsung doesn't admit this is a problem.  I was with support last night, and the tech said that if the test picture works, then there's nothing wrong with the TV.

 

 

 

 

0 Likes
Samsung_Moderator
Community Manager
Community Manager
Options
HD and UHD TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html

0 Likes